Cookie Usage Policy

Valid from 22.02.2024

We protect your privacy and your personal data. We only process the personal data of our users to the extent necessary to provide you with a functional website and our content and services. We collect, process and use your personal data in accordance with the content of these data protection provisions and the applicable data protection regulations, in particular the Swiss Data Protection Act (DPA). These data protection provisions define the personal data that we collect, process and use about you. Please read the following carefully.

Category of data

Personal data

This is information relating to a directly identified or identifiable natural person. This includes information such as your name, e-mail address, postal address and telephone number. If you are a registered trader, this also covers credit card, account and VAT information.

Customer data

This data is essential in order to provide you with our services. It includes, but is not limited to, information necessary to establish and maintain your connection and to provide you with our various services.

Usage data

This is information generated by the use of our network. This may include details such as length of use, features used, and other information related to how you interact with our network and services.

Marketing data

It allows us to communicate with you through different channels. This may include information about your preferences, purchasing habits and other data relevant to the promotion of our services and the creation of targeted marketing campaigns.

Data collection

Data relating to the use of our services

Data relating to the use of our network: To ensure the proper functioning of its network, Wifx must collect, process, analyse and verify data relating to its use. These actions are necessary to optimise the network, meet legal obligations or manage situations of abuse.

Transmission of your personal data to third parties: In order to provide our services, it is necessary to share some of your personal data with our subcontractors and third-party service providers. These entities are listed below, classified by type of service:

VoIP telephony

  • Winet Voicetec Solutions AG (https://www.winet.ch/datenschutzerklaerung/)
  • Sunrise Sàrl (https://www.sunrise.ch/fr/general/mentions-legales/protection-des-donnees)

Mobile Telephony

  • Salt Mobile SA (https://www.salt.ch/fr/legal/privacy)
  • Sunrise Sàrl (https://www.sunrise.ch/fr/general/mentions-legales/protection-des-donnees)

4G/5G Internet

  • Salt Mobile SA (https://www.salt.ch/fr/legal/privacy)
  • Sunrise Sàrl (https://www.sunrise.ch/fr/general/mentions-legales/protection-des-donnees)

Provision of network access: leasing of FTTH/xDSL/FTTO infrastructure

  • Swisscom AG (https://www.swisscom.ch/fr/clients-prives/precisions-juridiques/protection-des-donnees.html)

As part of the provision of network access (Internet, MAN), as an operator using the Swisscom BBCS network, we are in charge of your connectivity (peering). Swisscom and its partners are responsible for transporting this connectivity to your infrastructure (telephone socket, OTO FTTH socket, or FTTO socket).

Hotspot SMS

  • Clickatell Corporation (https://www.clickatell.com/legal/general-terms-notices/privacy-notice/)

Some of our services have their own privacy policies :

  • Wifx Connect (https://iot.wifx.net/docs/wifx-connect/wifx-connect-account-terms-of-service#WifxConnectaccountTermsofService-Privacy)

Websites

Visits to our sites (*.wifx.net): When you browse our sites, we record a range of information from your computer. This includes your IPv4/IPv6 address, browser details, the time of your request and the source of your visit. Although we temporarily retain the IPv4/IPv6 address, it is subsequently anonymised in our statistics tool. We use this data to improve the performance of our sites, detect and rectify problems and personalise our content.

Use of cookies by Wifx: All Wifx websites use cookies. These are small files saved on your computer by your browser, designed to improve your browsing experience. If you prefer not to benefit from cookies, you can adjust your browser settings to prevent them from being saved. However, this action may limit some of our functionalities. For those who wish to block only third-party cookies and keep Wifx cookies, a specific option is available on most browsers.

Third-party services :

Mapbox

Hu-manity Rights, Inc.

Cleantalk (Anti-Spam + Security)

By submitting a form on our sites or by visiting them, you agree that we may process the information it contains in accordance with the purpose of your request. We may also entrust this data to a third party service, such as Cleantalk, for analysis and temporary storage for a maximum of 7 days. This is to minimise the risk of unwanted messages and to ensure the security of our online platforms. This data is stored in a European data centre. You can always contact us directly using our email address info@wifx.net or by telephone on 024 550 01 70.

E-mail

In addition to the contact forms available on our sites, you can also send us e-mails. The processing of your data is necessary in order to respond to your requests. This data may include, if you have provided it to us, your personal details such as your first name, surname, email address, postal address and telephone numbers. We archive this correspondence in order to track the history of exchanges and better respond to your concerns.

Newsletter

Our newsletters are managed in-house. If you wish to unsubscribe, there is always a link at the end of each email. At Wifx, we like to communicate only sporadically, and only when there is a significant update to our services.

Telephone

When you call us, we record telephone conversations for quality and training purposes. These recordings are kept for a period of six months.

Social networks

Wifx is active on various social networks. We use them to keep you informed about maintenance, possible breakdowns and to interact with our community. Interactions on these platforms are governed by their own privacy policies.

Recruitment

For our recruitment needs, we work with several dedicated platforms. Your personal data submitted in this context is processed in accordance with the privacy policies of these platforms.

Data protection

Where we store your data

All your personal data, excluding the service you have subscribed to and including your billing data, is stored exclusively in Switzerland, in various data centres. If you subscribe to a service, certain information specifically related to that service may be stored by our partners (for more details, please refer to the “Data collection” section).

How we protect your data

We undertake to the best of our ability to guarantee the security of your data against any intrusion, alteration or loss.

Consultation, correction and deletion

Your rights in relation to your data:

  • Consultation: You have the right to obtain information about the personal data we hold about you.
  • Rectification: If certain information is incorrect or incomplete, you have the right to ask us to correct it.
  • Deletion: Under certain conditions, you may request the deletion of your personal data.

Additional information

You may request details of the purpose of the processing, how long your data will be kept, its source if it has not been collected directly from you, and any recipient or category of recipients to whom your data may be sent.

Forms

Changes and amendments to the privacy statement

We reserve the right to amend this privacy policy at any time with effect for the future. An updated version is available on the website. We invite you to consult the website regularly and to inform yourself of the current data protection policy.

Contact

Wifx Sàrl
Avenue des Sciences 2
1400 Yverdon-les-Bains
+41 24 550 01 70
info@wifx.net